Last updated: 2026-11-06
This policy explains how Nirvana (“Residara”, “we”) handles personal information collected through this website and the Residara platform. Registered address: Ramsingh Pura, Near Swavalambi Farm, Rajasthan.
When you use the Contact Us or Book a Demo forms we collect what you enter: your name, email, phone number, organisation, role, city, property details, preferred demo date and time, and your message. We also record the page you sent it from, the time, your browser’s user-agent and a one-way hash of your IP address, to prevent abuse.
The website does not use advertising or analytics cookies.
We use form information only to reply to your enquiry, arrange a demo and keep a record of our conversation with you. We do not sell it.
Customers (hostel operators) use Residara to manage information about their residents, guardians and staff. The customer decides what is collected and why; we process it on their behalf to provide the service. Questions about that information should go first to the hostel concerned.
We use measures including encrypted connections (HTTPS), hashed passwords, role-based access and audit logging. No system is perfectly secure, but we work to protect the information we hold.
We keep enquiry and demo-request records for as long as needed to respond to you and for our legitimate business records, and for no longer than three (3) years after our last contact with you, unless a longer period is required by law. After that they are deleted or anonymised.
Information that customers store in the Residara platform is kept for the duration of the customer’s subscription and is handled at the end of it as set out in that customer’s agreement, or as required by law.
You may ask to see, correct or delete the personal information we hold about you, or withdraw consent to be contacted, under applicable Indian law including the Digital Personal Data Protection Act, 2023. To make a request: email support@residara.in; for sales, info@residara.in; phone +91 82332 61457 (Monday to Saturday, 9:00 AM – 7:00 PM); or use the Contact Us page. Postal address: Ramsingh Pura, Near Swavalambi Farm, Rajasthan.
For any concern or complaint about how your personal information is handled, contact our Grievance Officer: Vikram Sharma, email vikram.sharma.nsn@gmail.com.
We may update this policy. The date at the top shows when it last changed.
Questions about this policy or your information: email support@residara.in; for sales, info@residara.in; phone +91 82332 61457 (Monday to Saturday, 9:00 AM – 7:00 PM); or use the Contact Us page. Postal address: Ramsingh Pura, Near Swavalambi Farm, Rajasthan.