FAQs

Frequently asked questions

Can’t find your answer? Send us a message.

Getting started

What is Residara?

Residara is hostel management software. It brings rooms and beds, residents, admissions, fees, complaints, visitors, leave, meals, staff and reports into one platform, with a web panel for the office and a mobile app for residents, guardians and staff.

Who is it for?

Owners and operators of hostels, PGs (paying guest accommodation), co-living spaces, college and school hostels, and hostels for working professionals — from a single property to several under one company.

How do we get started?

Book a demo. Our team will contact you, show you the platform and help set up your company account. There is no self sign-up on the website.

Can we manage more than one hostel?

Yes. One company account can hold several hostels, each with its own rooms and beds. Managers can be limited to the hostels they look after.

Features

Does it handle fee collection?

Residara creates invoices from your fee heads, adds penalties, and records payments made by cash, UPI, cheque, bank transfer or wallet, with receipts and statements. Online collection becomes available once a payment gateway is connected for your account.

How are complaints handled?

Residents raise complaints from the app; staff assign and track them. Complaints that pass their time limit are escalated, and closing a complaint can require a one-time password (OTP) from the resident.

Can guardians see information?

Yes. You can invite guardians, who then get access to information about their ward through the guardian portal and the mobile app.

Does it manage the mess?

Yes. You can publish the meal menu, let residents opt out of meals and record visitor meals.

Can we export our data?

Reports can be exported as CSV files.

Mobile app

Is there a mobile app?

Yes. There is a mobile app for residents, guardians and staff, alongside the web panel used by the office. Ask us about availability for your devices when you book a demo.

What can residents do in the app?

See dues and payments, raise complaints, check the meal menu, book facilities, and request leave and visitor passes.

Security & access

How are passwords protected?

Passwords are stored as BCrypt hashes, never in plain text. Accounts lock after repeated failed sign-in attempts, and a temporary password must be changed at first sign-in.

Can we control what each staff member sees?

Yes. There are 12 built-in roles and you can create your own. Managers can be restricted to particular hostels, and important changes are written to an audit log.

Demo & support

Is booking a demo a confirmed appointment?

No. The form sends us a request with your preferred date and time. Our team will contact you to confirm a time that works.

How do we contact you?

Use the Contact Us page to send a message. We reply by email or phone.

See Residara with your own hostel in mind

Tell us about your properties and we will walk you through the platform. A demo request is not a booking — our team will contact you to agree a time.